Discover Hospitality Tips when you Ask Elina

  • Elina PMS
  • Discover Hospitality Tips when you Ask Elina

Elina can help you and your business in many ways. Elina can help you increase your share of online bookings, improve operations and save time - but 'how?' Below are some key questions that you may want to ask… so go ahead and Ask Elina directly!  Type your keywords in the field below, or if your question isn't answered here, please type it in using the form below. We will reply to you with our answer and also consider adding it to the list below. 

How do I find out how my business is performing? the elina property management system comes with a number of different reports, allowing you to see exactly what is happening in your business.   for example; the booking source report will show you exactly where your bookings are coming from, whether that’s otas, e-mail correspondence or web bookings and the daily management report provides a daily breakdown of your rooms, showing the stayed revenue, adr and overall revpar.   in total, the elina property management system has over 20 reports that will ensure you know exactly what is happening in your business at all times – even when you’re not there. to find out more about the extensive reporting capabilities elina provides, book a free demo with us today. how do i find out how my business is performing?
How can I get more direct bookings through my website? the elina property management system comes with a fully featured online booking engine. this integrates seamlessly with your own website, and allows you to maximise direct bookings through your website.   of course, having an online booking engine alone won’t increase your website conversions. to drive more bookings, you’ll want to consider offering promotions and packages that are only available when people book directly through your website. for example, you could run a specific ad campaign that offers a 25% discount for online bookers only – then you can simply setup a promotion to run through elina that gives this discount automatically, should they be booking through your website.   whilst our booking engine comes complete with your elina pms subscription, it is by no means an “afterthought”. you’re getting a fully equipped online booking system that offers all the functions and features you’re used to seeing on the otas – only this one doesn’t charge commission!   in addition, if you are looking to update, change or create a new website, our website design team have built some outstanding websites for some of our hospitality clients - check out some of our portfolio found here.   to find out how you can get more bookings through your website, book a demo today and speak to one of our team to create the best solution for you! how can i get more bookings through my website? direct, direct bookings
How can I reduce the commission I pay to OTAs? being listed on otas (online travel agency) is a great way to bring in a large number of bookings, however, this can come at a price. with commission rates generally upwards of 20%, every time you sell a room through an ota you’re bringing down your profit margin considerably. fortunately, the elina property management system comes with a number of features that can help you manage the volume of rooms you sell through otas and reduce ota commissions, and enabling you to increase the number of rooms you sell directly.   with our distribution and channel management integration options, you’re able to easily sell your properties through otas. however, you may decide to only sell them through otas at the last minute in order to shift unoccupied rooms quickly. with elina, you’re able to choose which properties are sold through the otas, and even restrict some being sent unless they are within a certain booking period. for example, you could decide to only offer rooms on otas if they’re still available within 5 days of the potential guests booking date. this way, you give your website and other direct channels a real opportunity to sell the room first, increasing your chances of a direct sell and improving your profit margin.   elina is packed full of useful features that can help you improve the number of direct bookings you get, and ultimately improve your profitability. get in touch today for a free, no-obligation demo and find out what elina can do for your business today. how can i reduce my commission to otas?
How can I save time with my daily tasks? not enough hours in the day??   an easy way to save you and your team’s time every day is to automate the processes that are essential, however can take up a large part of the day - and with elina, you can do exactly that.   the elina property management system gives you the ability to automate your everyday tasks and improve office efficiency, so that you can be on duty even when you need to attend other meetings, spend time with your guests - or even when you are not at work!    use elina’s email marketing tool to automatically stay in touch with your guests whenever and as frequently as you would like. automate your correspondence with guests due arrive both before, during and after their stay to ensure that their experience starts early and keeps them coming back for more!   as a user of elina pms, you can also have the system take care of all of your invoices and accounting. have elina raise and track all of your invoices, payments and deposits so you never have to sit and hit the accounts again.   working with elina pms is like adding another member to your team - book a demo today and find out how! how can i save time on my daily tasks?
How can I easily connect with OTAs? with elina’s two way channel management connection, staying as visible across all of your preferred ota’s (online travel agencies) has never been easier.   elina's distribution and ota channel mangagement integration options provide two way integrations allowing for dynamic communication between elina and your selected channels. every time you update your rates and availability in elina, your rates on your chosen channels will automatically update, and then any bookings that you get from those channels will dynamically update in your elina software - there is no need for data duplication and no chance of double bookings.   you can even restrict the amount of properties that you send to the channels by dates and times, so you are making sure that you are making the most out of your portfolio and optimising your bottom line. book a demo with the elina team to find out how!   how can i easily connect with otas?
How can I simplify my accounting in hospitality? accounting for the hospitality industry can be complex, and keeping track of all your accounting tasks can be tough, but with elina property management system, that's all taken care of without you lifting a finger.   every time a booking is made in the system an invoice is created, then how that invoice is paid is governed by invoice rules and are completely up to you. for long stay guests you can even set up repeat invoices so that your revenue is taken care of with the least amount of hassle to your staff and your guests.   elina pms also offers a number of payment gateway and accounting software integration options that can automate, synchronise and further simplify your accounting processes and procedures.   if you want to simplify, then automate! automate everything from your revenue collection to your revenue distribution using elina’s payment and invoicing rules to make sure that everything is taken care of - get in touch with our sales team today to find out how. how can i simplify my accounting?
How can I increase my property portfolio? the hospitality industry is moving rapidly and growing faster than ever. elina pms is a great tool to help you achieve your targets – having a property management system will save you time and money by automating many of the day to day tasks involved in running a successful hotels, serviced apartments and b&b’s. time saving features including dynamic invoicing and rates management will allow you to focus on your businesses growth, rather than maintenance.   elina allows you to build a strong brand image – you can upload your html marketing material to elina for newsletters, booking confirmation emails and post departure emails; even better elina does it all automatically for you!   through guest loyalty schemes and repeat bookings, all of which you can manage from elina, your guests will be coming back to you so frequently that growth will not just be an advantage, it will be a necessity!   so if you are looking for software that will enable you to grow your portfolio while maintaining a great guest experiences for your customers, book a demo today. how can i increase my property portfolio?
How can I get repeat bookings in hospitality? customer loyalty in hospitality is key, so it's good to know that elina was built with repeat bookings, guest loyalty and brand building in mind. so most, if not all, of the modules and features are geared around getting guests to come back to you time and time again. the email marketing tool built into elina was created to automate your communication with your guests, but it also has many other uses. we can use elina to target guests via email based on the number of previous stays, total spend and even a number of days before/after they arrive at your property. encourage your guests to come back to you by adding value to their stay by using elina’s dynamic rates and promotions engine to track and reward your most loyal guests, while attracting new business with automatic offers. get in touch with our team today and book a demo to see how elina can help drive your customer loyalty and retention, with more repeat bookings for your accommodation and starting your guest experience early. how can i get repeat bookings?
How can I get more corporate guests? corporate guests can provide an excellent source of regular business, and have the potential to greatly boost your occupancy over periods that are less popular for leisure travellers. if you can make sure that your corporate bookings, arrivals and payments are as slick as possible, you are sure to have them coming back time and time again.   using elina’s corporate profiling you can set custom rates, invoice rules and promotions for each company you deal with, tailored specifically to their needs. each company can also have their own login to your elina online booking engine so that they don’t even have to get in touch with you directly to book a stay with you.   with elina pms, it’s never been easier to attract corporate bookings - contact our sales team to find out more. how can i get more corporate guests?
How can I sell products and services to my guests? upselling in hospitality is a great way to increase revenues, and add-ons are a fantastic way to boost your profit margins, showing your guests that you will go the extra mile. whether you can offer extra beds or free airport transfer services - elina property management system and our online booking engine can help you market these.   our online booking engine allows you to offer additional services in the most flexible way, allowing you to factor in quantity and date. simultaneously, our admin site allows you to track product delivery - and ensure that your guests are fully satisfied with their service.   so whether its a champagne package, spa extras, local activities or airport transfers, why not book a demo today to see how elina pms will allow you to see and coordinate such additional services and products to guests? how can i sell products and services to my guests?
How can I recognise my most important customers? we all understand the importance of customer loyalty, and recognising and rewarding your most important guests is a simple matter with elina pms. with our guest tracking capabilities, it is simple to keep track of guest loyalty and spend, and then turn this information into tangible results.   using elina pms you can create the rewards that will keep your important customers coming back - and ensure that these are targeted to the audience that you want.   see how elina pms can help you to recognise and reward your most important guests, by booking a demo today to see how we can get you the results you are looking for! how can i recognise my most important guests?
How can I improve my guests' experience? guest experience is the core of the hospitality industry, and is central to: customer loyalty and repeat bookings good reviews extending to increased new business there are two key points to consider when you are looking to improve customer experience: optimising your operational efficiency so that you have more time to devote to improving your guest experience making sure that the information that you collect on your guests mean that you can track their requirements and preferences, so that they receive a personalised service as standard so how do you address these points? operational efficiency can be vastly improved by elina pms that will allow you to automate many processes that are currently time consuming- for example emails to guests and accounts and reporting guest information tracking is also a very simple matter with elina pms. your guest details will be collected automatically, and can be used to go that extra mile- allowing you to track guest requirements and flag those to the relevant members of staff if you would like to see how you can boost your operational efficiency and guest relationship management, then why not book a demo and see how we can help you improve guest experience at your property. how can i improve my guests' experience?
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