Guest Profiles

Complete profiles for all of your guests

Guest Profiles

Guest Profiles

When making an online booking, your guests have the option to create themselves an online profile which they can then revisit in order to fast track future bookings. This profile is then duplicated in the admin site for staff members to use for recording information about the guest, targeting promotions and offers, and predicting future booking behaviour.

Guest access

Through the Elina online booking engine, your guests will have access to their full booking history, a complete breakdown of their accounts and invoices, any messages or campaigns you may have sent them and much more keeping your website interactive and your business transparent.

Staff member access

In the admin site, staff members will have access to a more complete version of the guest profile. Along with all of the features a guest has access to online, staff members can record guest feedback and their preferences so you can get to know as much about a guest as possible before they have even arrived!

 

To see these great features in action, and see how they can improve both your relationship with your guests and their experience at your property, get in touch for a demo of the Elina property management system today!

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Some of Elina's features

  • Occupancy calendar

    Occupancy calendar

    View, make and move bookings with a visual breakdown of your property

    Rates and Promotions

    Rates and Promotions

    Set, manage and update your rates and promotions to maximise occupancy

    Distribution

    Distribution

    Sell your property worldwide by connecting to many of the world's leading online travel agents

  • Products and Services

    Products and Services

    Increase margins and enhance your offer with add-on products and services

    Integrations

    Integrations

    Further streamline operations by integrating Elina with your payment gateways, accounting packages & POS

    Email marketing

    Email marketing

    Targeted, automated, personalised email marketing for effective guest communications

  • Property management

    Property management

    Improved operations throughout your property

    Invoices and Accounts

    Invoices and Accounts

    Managing your property finances

    Staff Lounge

    Staff Lounge

    Tailor access within Elina for individual staff members depending on their role and responsibilities

  • Guest Profiles

    Guest Profiles

    Complete profiles for all of your guests

    Notes Module

    Notes Module

    Use notes to capture key information, to do's and reminders to help run your property more efficiently

    Reports

    Reports

    Extensive reporting tools for property management

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