The Elina Property Management System comes with an incredibly versatile notes tool allowing you to record anything from maintenance issues to customer feedback, all of which will remain on the CRM once logged, or in the case of a maintenance issue, completed!
- Record guest feedback and preferences
- Post reminders to staff
- Record and log maintenence issues
Notes can be attached to bookings, guest profiles or even accommodation profiles to record every single aspect of the guest experience no matter how small, both in front of house and behind the scenes.
Remembering a guest’s personal preferences or acknowledging and recording their feedback is essential to gaining repeat custom. If a staff member has not met a guest in person before, they can visit their profile and see any notes that have been recorded against them in order to get the best overview of who that person is and what that person likes before they have even walked through the door!
For more information on the in-built notes tool within Elina, request a demo with one of the team below!