When making an online booking, your guests have the option to create themselves an online profile which they can then revisit in order to fast track future bookings. This profile is then duplicated in the admin site for staff members to use for recording information about the guest, targeting promotions and offers, and predicting future booking behaviour.
Through the Elina online booking engine, your guests will have access to their full booking history, a complete breakdown of their accounts and invoices, any messages or campaigns you may have sent them and much more keeping your website interactive and your business transparent.
Staff member access
In the admin site, staff members will have access to a more complete version of the guest profile. Along with all of the features a guest has access to online, staff members can record guest feedback and their preferences so you can get to know as much about a guest as possible before they have even arrived!
To see these great features in action, and see how they can improve both your relationship with your guests and their experience at your property, get in touch for a demo of the Elina property management system today!