Elina PMS Launches Integration with Akia

Elina PMS has launched a new integration with Akia, bringing AI-powered guest communication and workflow automation directly into the heart of property operations for hotels, serviced apartments, and short-let providers.

Elina PMS launches new integration with Akia to upgrade the guest journey

Elina PMS is excited to announce its latest integration with Akia, an AI-driven guest engagement and team collaboration platform built specifically for hospitality. This new partnership connects Elina’s property management and distribution capabilities with Akia’s intelligent messaging, mini-apps, and automation, empowering operators to deliver a smoother, more personalised guest journey from pre-arrival to post-stay.

With Akia, hospitality providers can design branded guest journeys that run through SMS, WhatsApp, and web-based mini-apps—without requiring guests to download an app or create a login. Combined with live reservation data from Elina PMS, properties can now automate communications, streamline internal tasks, and free up teams to focus on the human side of hospitality.

A smarter approach to guest communication and automation

Akia is an AI-enhanced guest communication platform that enables properties to interact with guests via text messaging and web-based experiences, while automating much of the repetitive work behind the scenes. It brings all guest communication channels into one place and uses AI agents to respond, trigger workflows, and learn from property-specific content over time.

By integrating Akia with Elina PMS, operators can benefit from:

• Automated pre-arrival, in-stay, and post-stay messaging, driven by live reservation data from the PMS.
• Fully branded Mini Apps that act as lightweight web apps for check-in, upsells, information, and forms—accessible directly from a message.
• AI agents that “think” using property content, guest history, and connected systems, enabling more relevant and timely responses.
• One organised inbox for guest conversations across channels, helping teams respond quickly and consistently.
• Internal team chat (Teamspace) with task creation and logging, ensuring operational follow-through on guest requests.​

This creates an always-on layer of smart, branded communication that complements Elina’s core PMS functionality and distribution tools.

How the integration works

The integration between Elina PMS and Akia is designed to ensure a smooth, automated flow of guest and reservation data into Akia, so that messaging and workflows can run with minimal manual input. Once activated, Elina shares key reservation details with Akia, allowing properties to orchestrate communication around each stage of the guest journey.

Typical data flows and processes include:

• Guest and reservation sync: Akia collects new and updated reservations details via webhooks, which includes guest details, booking information, stay dates and property or room data.
• Triggered messaging: Based on reservation status and timing, Akia can automatically send welcome messages, pre-arrival check-in links, in-stay check-ins, and post-stay review or marketing messages.
• Mini App journeys: Akia sends links to branded Mini Apps for actions such as online check-in, registration, upsells, or information, all tied to the guest’s reservation - then a note is sent back to Elina PMS, which is attached to the booking.
• Task creation and tracking: When guests make requests through messaging or Mini Apps, Akia can create internal tasks and sync them into team workflows via Teamspace and connected work management tools.
• Continuous learning: Over time, Akia’s AI agents learn from the property’s content and interactions, improving how automations and responses are handled.

This real-time, two-way setup reduces manual work, keeps data aligned between systems, and supports a more consistent guest experience.

Enabling hospitality providers to thrive

At Elina, the mission is to enable and inspire hospitality providers through innovation, giving operators tools that reduce complexity while enhancing the guest experience. By adding Akia to its ecosystem of integrations, Elina is helping properties of all sizes modernise how they communicate with guests and manage internal workflows, without adding extra systems for staff to juggle.

For operators, this integration can help:

• Eliminate a significant share of repetitive, manual communication and admin, with Akia reporting that more than 78% of redundant work can be automated.
• Improve guest satisfaction by responding faster, offering more relevant information, and making it easier for guests to interact on their preferred channels.
• Strengthen brand consistency through fully branded Mini Apps and messaging journeys that reflect the property’s identity across every touchpoint.
• Drive additional revenue via targeted, automated upsell and post-stay campaigns.

Whether operators want to lean heavily on automation or use Akia as an intelligent support partner alongside their team, the integration with Elina PMS gives them the flexibility to strike the right balance between control and efficiency.

 

Next steps

Existing Elina PMS customers interested in activating the Akia integration can reach out to the Elina support or success team to discuss setup, configuration, and best practices for their properties. The Elina team will work with Akia to ensure guest data is syncing correctly and that the initial guest journeys are aligned with each brand’s desired experience.

To learn more:

• Contact Elina PMS to discuss enabling the Akia integration for your account.
• Visit the Akia website to explore AI agents, Mini Apps, and automation capabilities in more detail.
• Review your guest journey and identify where automated, branded messaging could save time and elevate the experience for your guests.