Guest Journey - engage guests from the moment they book

mobile self check-in for direct, agency & OTA guests

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Personalise & brand the experience

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Get admin completed ahead of arrival

reporting

Make the smarter choice, choosing Guest Journey, which as a web app can be used by all your guests from their mobiles. You can choose to put a web app onto your own guest experience app if you want.

Introducing Guest Journey - coming end of 2020

Let guests check-in via mobile and personalise their stay via your own web app. Collect contact details, capture documents, photo, e-signature and preferences.

View this design teaser!

In Guest Journey guests have an easy verified process using their reservations ID and email. Guests just click on the link to start check-in, meaning as long as they have a mobile and email, they should find this easy.

About guest journey

  • Guests confirm or edit their details and required information for their stay
  • You can collect unique information on admin, such as a car reg or flight number, or personalisation their stay, for example diet preferences, room temperature, types of pillow... however you want to shape their stay experience
  • You can request an e-signature, against your terms and conditions
  • You can request an upload of an ID documentation, which is saved into elina
  • You can request and collect a picture of the lead guests face via their mobile using camera tech or from their library, which can be used to verify the person booking is who they say they are, reducing charge backs and increasing security and safety for other guests

Choosing a web app over an app means all guests can use it from their phone without downloading it. You can inbed it into your own guest experience app. Cut out the admin in communicating with guests about their upcoming stay. Brand and personalise your guest experience app, using the Guest Journey web app from elina.