All-In-One Reservations & Property Management System
Go beyond a property management system - save time, grow revenue and operate smarter with all the tools you need in one system: reservations & property management, payments handling, channel management, booking engine, online check-in and reporting. Plus, with over 50 integrations, Elina PMS is the data hub you need to achieve your hospitality service and automation goals.
Elina PMS: Reservations & Property Management System
Unlimited users | APIs | Cloud software | PCI compliant | SCA updated | GDPR ready | 99.98%+ up-time| Regular updates | Secure servers
Save time
Increase revenue
Operate smarter
One Reservations calendar
- Auto-allocation of bookings (powered by algorithms)
- Create, edit, move, split bookings and more
- All properties in one fast calendar, with filters
- Accessibility designed calendar with helpful labels, icons and colours.
Beautiful dashboards
- Daily overview of check-ins, check-outs, bookings, orders, notes, invoices, and more
- Real-time data, for actions, and performance
- Powerful search for bookings, guests, rooms, invoices and more.
Manage arrivals & Departures Seamlessly
- The important reservation and guest info you need
- Manage check-ins, and check-outs from dedicated lists, the calendar, or dashboards
- Pre-arrival tools including payment links, credit card capture, online check-in, automated email and more.
Increase Revenue & Dynamic rates management
- Easy-to-edit rates and restrictions
- Create and map unlimited dynamic rates
- Real-time auto push of R&A updates
- Automate rate changes by linking types, rules, or using integrated price calculation software.
Elina PMS Channel Manager
Choose to use Elina PMS inbuilt channel manager, with over 2,000 channels, including Booking.com, AirBnB, Expedia, Agoda, Google Hotels, GDS, and many other online travel agents, or meta channels, which can increase your visibility and deliver more reservations. A highly flexible channel manager, we enable simple to advanced set ups, including syncing rates, restrictions, bookings, and content.
Secure Payments & Lower Processing Costs
- Choice of payment gateways and access to 40+ payment acquirers
- Automate charging of cards and alternative payment methods
- Payment links and card collection links enable safe charging of guest or company cards, and reduce exposure to fraud
- Dual ledgers for guest and company, plus ad-hoc charges.
Guest, Company & Groups Management
- Detailed guest information and history, plus merge guest profiles into one to improve tracking
- Create custom fields to track the guest or company info that matters for you to improve experience, or learn about your guests
- Manage leisure, business and group reservations all in one system and in one calendar.
Flexible Automated Invoicing
- Automate invoice creation for single period, or intervals (ie weekly, monthly, or every X days).
- Create invoices easily at the end of stay when you are ready
- Choose deposit and invoicing creation and due dates
- Create charges or invoices manually when required easily
- View charges and invoices linked to reservation, or grouped by guest or company
- Customise invoice headers and footers, and can have multiple versions.
Guest comms & Engagement
- OTA Inbox for receiving and reply to guest messages from Booking.com and AirBnB
- Customise email templates and automate sending of emails to guests, around triggers: booking, cancel, payment, pre-arrival, check-in, pre-departure, post stay and more
- Create lists of guests by criteria to use in email campaigns
- Online check-in, to speed up arrivals: collect signature, passport, questions, payments and the guests real email address.
50+ Integrations For Automation
- Choice of integrations and partners to provide you automation
- Full suite of APIs and reservation web-hooks for integrating 3rd part apps or software
- Rest-XML, JSON and Soap APIs available. Private API with easy to use documentation.
40+ Reports. Stay Well informed
- Reservations reports and lists by arrival, departure, booking window and stay dates
- Revenue and occupancy reporting by area, type and unit, by source, by day, and pick up
- Accounting and finance reports to keep track of cash flow, invoices, payments, balances and more.
staff profiles
- Create, view and edit staff profiles
- Unlimited users
- Set a logout limit if inactive
- Assign permissions levels to staff which can limit access
- View staff activity level
- Set notifications for tasks and notes
- Edit or reset password
- Settings management for settings managers in your team.
In-software support
- Click the ? and see on page help including relevant videos, FAQs and guides for basic support and advanced learning
- Use the search and type ? then the help you are looking for, and Elina will give you relevant search results
- Training system with synced data.
Elina PMS Features: The List
More than a property management system, Elina PMS all-in-one hotel pms software. Check out the extensive features and options that will help you save time, grow revenue and operate smarter.
Dashboard Overviews
Today dashboard
- Today's arrivals, departures, orders and notes
- Reservations made in the since yesterday, with a filter to see which are arriving today
- Sources of bookings
- Recommended actions
- Quick links to arrivals list, departures list and in-house guest list.
Yesterday dashboard
- Checked what you missed
- Payments and invoices info and actions
- Stayed revenue and add on sales.
Performance dashboard
- Monthly overview of occupancy, RevPAR and average daily rate
- See last month, current month and next month
- Updates real-time.
Reservations calendar
- Easy to use calendar key
- Accessibility designed so suitable for persons with colour blindness
- Create, move or split a reservations
- Booking statuses (checked in, checked out, payment received, no payment received, overstayed)
- Make rooms or properties available or unavailable
- Room statuses (clean, dirty, available, off the market, maintenance, booked by owner)
- Left to book summaries
- Extend reservations
- Cancel reservations
- Check booking details
- Hover over for booking info
- Automatically import reservations from OTAs
- Choose algorithm to determine how bookings sync into the calendar - max occupancy or spread wear and tear.
- 7, 14, 21, 31 and 62 day views
- Click a room to see BAR rate, how many nights until it's booked and restriction.
Reservations & Quotes
- Search reservation options on dates
- Email a reservation quote to guests or companies
- Upsell extras/add-ons
- Override invoice or payments rule
- Add a note to a booking
- Manually override nightly or monthly rates
- Apply net rates to the per night rates
- Confirm quotes/reservation
- Edit reservations
- View detailed reservations history
- Make group reservations
- Label booking as do not move
- Make reservations for guests or companies
- Set up guest classification to you needs: adults, children, or other types
- Use promotional codes
- Associate sources for tracking
- Send payment links, invoices or resend confirmations
- Reservations history on changes.
task management
- Daily housekeeping to do list
- View future housekeeping by days
- View order delivery list
- Create & manage maintenance requests
- Property management system through statuses and notes.
Notes
- Create & manage notes on reservations and internally assigning to persons and labelling key info
- See all notes history on the reservations calendar
- Attach notes to reservations, guests, companies, properties and companies
- Manage admin on notes.
Payments
- Charge deposits and pre-payments
- Send easy-to-use payment links
- Send easy-to-use card guarantee collection links
- Charge on check out or arrival
- Charge using weekly or monthly intervals, either pro-rata, period, pro-rata or per period
- Manually process a card
- Automate charging payments through connected payment gateway provider.
Invoices
- Create & customise invoice header and footer templates
- Handling of single (short stay) or interval period (weekly, monthly, every X number of days) invoicing
- Automate invoice creation for short or long stays
- Automate charging connected cards by due date
- Handling of vat / tax changes on length of stay
- Handling of debits, credits, re-issue or differential invoices
- Invoice to guests, or companies
- Print to send invoices
- Auto sync debit and credit invoices, and part full payments to Xero, or Pyramid Accounting
- Easy csv export for Exact Accounting and Sage 200.
Finance
- Check guest, company, owner and overall balances
- View main, tax, VAT and deposits accounts payments
- Process payments on invoices or credit
- View deposits held, outstanding and owed
- Allocate cost of sale to a booking source
- Allocate cost of sale to a company reservation
- Run cash flow, aged debtors, invoices and payments reports
- View revenue by stay periods (allocated nightly revenue of reservations), booking periods, arrival or departure periods.
Revenue, rates, Add Ons, inventory
- Manage and view rates and restrictions in a calendar with 90-day view,
- Manage rates and restrictions in rates list, enabling updating multiple rooms / rates at once
- Close outs
- Create & manage dynamic rates based on rules
- Create & manage packages
- Create & manage room / rate relations
- Create & manage add ons (cost and sell price, linked to rooms or properties)
- Create & manage fees (single fee, %, per person) linked to properties or channel source
- Distribution manager with strategic controls for arrival windows and inventory
- Take properties off the market and label the reason.
Search Function
- Search using partial or full phrases
- Find CRM records by reservation IDs, guests names, phone numbers, email addresses, address details
- Find invoice numbers
- Find accommodation and who is staying
- Quick actions including make or edit booking, view guest profile, or invoice
- Find functions or tools in Elina using the search or navigation.
Guest profiles
- Collect standard information and more including documents, multiple addresses, multiple cards, notes history
- Assign to a company
- Assign a credit limit
- View reservations history and number of times a guest has stayed, or is booked to stay
- Add custom fields.
Company profiles
- Link to all connected guests
- Assign a company admin who manages account and can monitor and approve reservations from traveling staff
- View and edit company details, and view reservations, invoices and account balance
- Add custom fields.
Rental owner profiles and management
- Create and view rental owner profiles including standard information and more including documents, multiple addresses, multiple cards, notes history
- Link to owned rental properties in the system for tracking, billing calculations and communication
- Set up fixed, or percentage withholding, so earnings after your fees and use this in monthly reporting to rental owners
- Enable owner to have a number of free nights they can take back without approval, or must request (dependent on setting)
- Organise a lead owner and connected other named parties for a property or properties
- Assign owners per defined period, or overall
- Add custom fields.
Property Info
- Create and edit property content per area, type and unit including accommodation name, persons accommodates, bedrooms and bathrooms
- Add and remove property photos
- Create and edit property descriptions, both short and long
- View and label property amenities/facilities
- Find & add geo-location coordinates for pin-pointing on a map
- Add additional language content
- Publish content to the booking engine
- Create and track access information with text, links, videos and images on all property levels
- Create custom property fields on area (building or location), type (category of room) and unit (individual room) levels
- Create property filters.
Lists & Reports
- Over 40 helpful reports across reservations, revenue, accounts and operations
- Export to CSV, then to excel. Some straight to PDF if preferred
- Lists: Reservations, housekeeping, add ons delivery, arrivals, departures, in-house guests, invoices, breakfast for guests and more.
