Duve is revolutionizing guest experience by offering a truly personalized guest experience suite. Duve helps hoteliers create a tailored and digital journey for each and every guest - from online check-in flows that meet the exact needs of each guest, to a web-based guest app with relevant content in the guests' native language, to personalized upsells that increase revenue potential and satisfaction of each guest. By partnering with more than 150 integration partners, across all major PMS’s, OTA’s, PSP’s, Digital Key providers and 3rd-party vendors, Duve helps transform the way guest experience is provided at thousands of hotels or vacation rentals around the world.
Virtual Tour of Duve: https://duve.com/sandbox/
Features
Guest App
With Duve's white-labelled, no-download app, guests can interact with your hotel in their native language, communicate with your staff and get to know your brand better.
Guest Communication
Chat with guests via email, chat, SMS, or Whatsapp - and send out automated replies, broadcast messages, and tailored offers. Tag other teammates in chats to streamline internal assignments.
Online Check-in
Say goodbye to long lines at reception by allowing your guests to complete check-in before their arrival – leaving your staff time to give each guest a truly personal experience.
Personalized Upselling
Maximize each guest’s revenue potential with fully customizable upsells - from breakfast in bed and spa packages to bike tours or show tickets.
Mobile Keys
Integrate your digital keys to Duve, easily control operations in a unified hub, and allow guests to access their rooms from a guest app.
Guest profiling
Collect relevant information about your guests to build a personal user profile which will allow you to deliver a better guest experience.
Testimonials
Our guest services team lives and breathes Duve. Honestly, if we ever decided that we wouldn't want to use Duve anymore and we told that to our Guest Services team, they may have a breakdown. The best part? It's very easy to use,
